The challenge

Bata operates a complex global footwear supply chain spanning more than 5,300 stores, 70 countries, 21 factories and over 1,000 Tier-1 suppliers. Existing systems across SAP ECC, Barcode India and offline tools created fragmented information, limiting operational visibility and slowing decision-making across sourcing, production, quality control and fulfilment.

The solution

A supply chain operations Agentic AI powered platform was introduced to connect sourcing, production tracking, vendor management and quality control through one live operating view. Production milestones and alerts were automated, while mobile quality inspections captured defect data directly at source. Supplier scorecards and leadership dashboards also gave teams clearer visibility of performance, cost, ESG measures and operational issues requiring escalation.

Practical value

The implementation delivered a 7 percentage point improvement in OTIF (On-Time, In-Full), reached 99% RFT (Right First Time), and increased quality assurance productivity by 30%.

The case study also reports a 40x ROI within 30 days and $25 million in incremental revenue.

Beyond the financial results, teams gained faster inspection cycles, stronger supplier governance and improved visibility across a large, complex supply network.

The broader lesson is that supply chain technology creates value when connected data helps teams act earlier, resolve problems faster and improve operational performance across the network.